General Sales Conditions
Effective Date: 09/09/2025
1. DEFINITIONS
1.1. Seller: The company Pelvina
1.2. Buyer: Any individual or legal entity purchasing Products from the Seller via the online platform [www.pelvina.com]
1.3. Products: Any items offered for sale by the Seller on its website.
1.4. Terms: These General Sales Conditions.
2. ACCEPTANCE OF TERMS
By placing an order on [www.pelvina.com], the Buyer acknowledges having read, understood, and accepted these Terms without reservation.
3. PRODUCTS
3.1. Description: Products are described as accurately as possible. However, slight variations may occur due to display settings or manufacturing differences.
3.2. Availability: Products are subject to availability. The Seller reserves the right to modify or discontinue any Product without prior notice.
4. PRICING
4.1. Currency: All prices are listed in EUR (€).
4.2. Taxes and Duties: Prices exclude sales tax, customs duties, and other applicable fees, which are the Buyer’s responsibility.
4.3. Errors: In case of pricing errors, Pelvina reserves the right to cancel or adjust any order prior to shipment.
5. ORDERING
5.1. Process: Orders are placed through the Seller’s website. The Buyer is responsible for providing accurate information.
5.2. Confirmation: An order is confirmed upon receipt of payment and issuance of a confirmation email.
5.3. Right to Refuse: Pelvina reserves the right to refuse or cancel any order in cases of fraud, unauthorized payment, or unforeseen circumstances.
6. PAYMENT
6.1. Accepted Methods: Payments are accepted via credit card, PayPal, or other methods as displayed at checkout.
6.2. Security: Transactions are processed securely using encryption technologies.
6.3. Payment Issues: If payment is declined, the order will not be processed.
7. DELIVERY
7.1. Shipping Methods: Orders are shipped via logistic partners.
7.2. Delivery Times: Estimated delivery times are indicated on the website and may vary. Delays caused by customs or third-party carriers are beyond Pelvina’s control.
7.3. Shipping Costs: Costs are calculated at checkout and depend on the Buyer’s location and selected shipping method. If the shipping fees are not free, they will be displayed clearly at checkout.
8. RETURNS AND REFUNDS
8.1. Eligibility: Returns are accepted within 30 days of receipt if the Product is unused and in original packaging.
8.2. Process: The Buyer must contact support@pelvina.com to request a return authorization.
8.3. Refunds: Refunds are issued within 10 business days after the returned Product is inspected. Shipping costs are non-refundable.
9. LIMITATION OF LIABILITY
9.1. Pelvina is not liable for indirect or consequential damages resulting from the use of Products.
9.2. Pelvina’s liability is limited to the total value of the Buyer’s order.
10. INTELLECTUAL PROPERTY
All content, images, and trademarks on Pelvina’s website are protected by intellectual property laws. Unauthorized use is prohibited.
11. PRIVACY POLICY
Pelvina collects and processes Buyer information in accordance with its Privacy Policy.
12. DISPUTES
12.1. Governing Law: These Terms are governed by the laws of France.
12.2. Jurisdiction: In the event of a dispute, jurisdiction is assigned to the competent courts of the Seller’s registered office, unless otherwise required by law.
13. MODIFICATIONS
Pelvina reserves the right to amend these Terms at any time. Changes will be posted on [www.pelvina.com].
14. CONTACT INFORMATION
For inquiries, please contact:
Pelvina Customer Service
📧 Email: hello@pelvina.com